Orders & Shipment

Gladiolaz Orders & Shipment: Your Step-by-Step Guide

Getting your new look delivered safely and swiftly is our goal. From the moment you click "Order" to the second it arrives at your door, we ensure a secure and transparent process.

Part 1: How to Place Your Order

Shopping at Gladiolaz is designed to be simple and intuitive. Follow these three steps to secure your favorite styles:

  1. Find Your Style: Browse our collections or use the search bar to find the specific wig, bundle, or accessory you love.

  2. Select & Cart: Choose your desired specifications (length, density, or cap size) and click "Add to Cart" or "Buy Now."

  3. Checkout: Provide your shipping details, select your preferred delivery method, and choose your payment option. Click "Place Order" to finalize.

Part 2: Secure Payment Options

We prioritize your security by using encrypted, PCI-compliant payment systems. You can pay confidently using:

  • Major Credit & Debit Cards: Visa, Mastercard, American Express, etc.

  • Digital Wallets: PayPal, Shop Pay, and Google Pay (GPay).

  • Buy Now, Pay Later: Afterpay (availability varies by region).

Troubleshooting Payment: If your transaction fails, double-check your CVV/CVC code and ensure there are sufficient funds. If the issue persists, contact your bank for further assistance.

Part 3: Shipping & Tracking

Once your order is placed, we keep you informed every step of the way.

  • Order Confirmation: You will receive an immediate email confirming your purchase details.

  • Shipping Updates: As soon as your package leaves our facility, we will send a shipping confirmation email containing your tracking number.

  • Real-Time Tracking: Use your tracking link to monitor your package’s journey in real-time.

Part 4: Managing Your Order

We move fast to get your hair to you, so time is of the essence if you need to make a change.

Cancellations & Changes

You have a small window of time after placing an order to request a cancellation or modification. Once the processing or shipping phase has begun, we can no longer guarantee changes.

Addressing Errors

If you realize you’ve entered the wrong shipping address, contact us immediately.

  • Before Shipping: we can update the address for you at no cost.

  • After Shipping: You will need to contact the carrier directly. Please note that rerouting a package may result in delivery delays or additional carrier fees.

Frequently Asked Questions

How long does shipping take? Shipping times vary based on your location and the shipping method selected at checkout. You can view estimated delivery dates during the checkout process.

Can I track my order on my phone? Yes! If you use Shop Pay, you can track your Gladiolaz order directly through the Shop app, or simply click the link in your shipping confirmation email.

What should I do if my package is marked as delivered but I haven't received it? First, check with neighbors or your building management. If you still cannot locate it, contact our support team within 48 hours so we can assist you in opening a claim with the carrier.