help topics

Orders & Shipment

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Sizing & Fit

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Exchange & Returns

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Style & Care

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Quality & Authenticity

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Free Shipping

Free shipping on any order of $150 

or more.

Full Refund

If your product aren’t perfect, return them for a full refund

Secure Online Payment

secure payment
worldwide

  • Orders & Payments

  • Shippment & Delivery

  • Returns & Exchange

  • Product Quality & Authenticity

  • Lace, Fit & Customization

  • Care, Styling & Longevity

  • Real Life Wear

  • Defects, Errors & Issues

  • Account & Promotions

  • Contact Us

What payment methods do you accept?

We accept major credit and debit cards, PayPal, Shop Pay/Gpay/Afterpay/(availability varies by region).

How do I place an order?

Step 1: Search or find the product you like according to the category page;
Step 2: Select the product specifications and click on 'Buy Now' or 'Add To Cart';
Step 3: Fill in the address information and select the shipping method and payment method, and then click the 'Place Order' button

Can I change or cancel my order?

You may have some time after placing your order to request changes or cancellation. Once processing or shipping begins, changes can’t be guaranteed.

I entered the wrong address—help?

Contact us immediately. If the order hasn't shipped, we'll fix it. If it has, please contact the shipping company directly for assistance—but rerouting may cause delays or extra fees.

Will I receive confirmation?

Yes. You'll receive: - Order confirmation email - Shipping confirmation with tracking

Is my payment info secure?

Yes. We use encrypted, PCI‑compliant systems.

Why did my payment fail?

Check that you enter the correct details. Usually it's either the wrong CVV/CVC security code entered, or there may be insufficient funds.

How long does it take to receive my order?

United States
• Processing: 1 business days
• Delivery: 3-5 business days (standard)
• No customs duties on domestic shipments

How do I track my order?

You can do that on our order tracking page. Tracking details are also emailed once shipped. Please allow 24-48 hours for tracking to activate.

My tracking hasn't updated—should I worry?

Not yet. Carriers batch-scan shipments. If there's no movement after 7 business days , reach out and we'll step in.

I received my tracking number but I can't seem to track my order with it.

Please contact our customer service to assist. You can contact us through our live chat or email: service@gladiolaz.com

What are your main shipping methods?

We work with USPS, UPS, DHL and TNT.

The package status shows delivered but I did not receive my order.

Check with the assigned last mile delivery company—the courier personnel may have left your package in a safe spot that can be out of view to avoid theft.

Our 7-Day Return Policy

Contact us  with shipping label first before initiating your return.
You may request a return within 7 days of delivery .
Eligible items must be: - Unworn - Unwashed - Unaltered - Lace uncut - In original packaging.

Non-returnable items

• Worn or installed wigs
• Cut or customized lace units
• Clearance or final‑sale items
• Gifts

Refund timing

Refunds are processed within 24 hours once your return is received and inspected. Depending on your bank or original mode of payment, it may take between 5-7 business days after to be credited. Original shipping fees are non-refundable.

Exchanges

Prefer a swap instead of a refund? Same rules apply.
• Exchanges are subject to inventory availability
• Faster than re-ordering (and less emotional damage)

How can I cancel my order?

If you decide to cancel your order, you can contact our customer service department, and they will assist you with the cancellation process.
Email us at service@gladiolaz.com

Is our wigs have real human hair?

Yes. Gladiolaz uses ethically sourced, premium human hair, unless clearly stated otherwise.

Why is there light shedding?

Minimal shedding is normal, especially with curls or waves. Heavy shedding is not—and we'll address it.
All Gladiolaz hair wigs have gone through the test of National Hair Products and Hair Care Products Quality Supervision and Inspection Center and has been proven to be 100% virgin human hair without chemicals, soft and smooth, bouncy, with no shedding, and can be dyed and bleached.

Why does my wig tangle?

Friction, dryness, or product buildup are common causes. Proper care = dramatically longer lifespan.

Is there a smell when I open the package?

You may notice a light conditioning scent. It disappears after washing.

What's the best hair quality?

Brazilian hair bundles are of the highest quality of human hair extensions, which are natural and not processed through chemical methods. Being widely used in nowadays hair market, it has the characteristics like soft, thick, and durable. Its texture is effortless to blend with natural hair.

HD lace vs regular lace—what's the difference?

• HD lace: ultra-thin, melts into skin, high-definition finish
• Regular lace: more durable, beginner-friendly, excellent value

Do I need to cut the lace?

Yes. However once lace is cut, the item becomes non-returnable.

Cap sizing

Most of our wigs are medium cap with adjustable straps. Exact sizing is listed on each product page.

Can I bleach or color my wig?

Yes—professionally. Chemical processing may shorten lifespan and void return eligibility.

How often should I wash my wig?

Every 7-10 wears or when buildup appears.

How do I wash my wig?

The first step to washing your item is to make sure it is detangled. Use a wide tooth comb to remove any knots your item may have. Next, you want to pour a cap full of item shampoo into a large bowl filled with water. Gently swirl your item in the solution and let it sit in the bowl for 10 minutes. After the 10 minutes have passed, rinse your item until the water runs clear. Wrap your item in a towel and gently pat dry until all excess water is gone. Finish with a leave-in conditioner, focusing most of the product towards the ends as this is where the hair gets the most tangles. Let it air dry.

Can I use heat tools?

Yes. Treat the hair as if it is your own. Use a flat iron/straighter or tongs even when fitted, but as with your own hair, never use hot tools too often as you could dry the hair and it will not last as long.

How long will my wig last?

• Daily wear: 6-12 months
• Occasional wear: 12+ months with proper care

Storage tips

Store on a wig stand or silk bag, away from moisture and sunlight.

Can I dance, work out, or go out all night?

Yes. Secure installation is key. Sweat won’t damage hair—neglect will.

Can I swim with my wig?

Not recommended. Chlorine and saltwater reduce longevity.

Will it look natural in real life?

Yes. our wigs are designed for movement, lighting, and close-up confidence.

I received the wrong item

Contact us within 48 hours with photos. We'll make it right.

My wig arrived damaged or defective

Send photos or video within 48 hours. Approved cases qualify for replacement or refund.

What counts as a defect?

Manufacturing or construction issues—not wear, styling damage, or personal customization.

What if my package is lost or damaged in transit?

If your package is lost or arrives damaged in transit: • Notify us as soon as possible • Provide photos (if damaged) and tracking details we will assist with carrier investigations and claims. Resolutions depend on carrier findings and timelines.

I installed or cut the lace—can I still report an issue?

Once lace is cut or the wig is installed, the item becomes non-returnable. However, if you believe there is a genuine manufacturing defect unrelated to installation or styling, you may still contact us for review.
Each case is evaluated individually, but approval is not guaranteed.

My wig doesn’t look like the photos online

Product photos represent the style, not the exact finished look. Variations can occur due to:
• Styling method
• Lighting
• Hair texture behavior
If your wig significantly differs in construction, length, or density from the product description, contact us with photos for review.

What issues are not eligible for after-sales resolution?

We cannot offer refunds or replacements for issues caused by:
• Lace cutting or installation
• Bleaching knots or dyeing
• Heat or chemical damage
• Improper washing or storage
• Normal wear and tear over time
These conditions fall outside manufacturing responsibility.

How long do I have to report an issue?

All defects, damages, or order errors must be reported within 48 hours of delivery. Reports submitted after this window may not qualify for resolution.

How do I report an issue?

Contact support@gladiolaz.com with:
• Your order number
• Clear photos or videos
• A brief explanation of the issue
Our team typically responds within 24-48 business hours.

Can I stack discount codes?

One code per order unless stated otherwise.

Are sale items returnable?

Some sale items are final sale. Always check the product page.

Do I need an account?

No—but creating one gives you faster checkout and order history.

What if I forget my password?

Go to the log-in page and then click 'Reset Password' we'll send you a temporary password and you can use it to reset your own password.

Contact Us

Response time: 24-48 business hours (longer during major sales)